![]() An app that has been out for LESS THAN A WEEK has customer support agents that are instructed to advise users assuredly and definitely, “there’s nothing wrong with the app.” □ I then called him an ugly name, which admittedly I’m not proud of, before hanging up, but he undoubtedly deserved it. Told me to clear SAFARI cache □ Called phone agent, within a second of explaining my situation and the remedies I’ve attempted, he assuredly said “there’s nothing wrong with the app” like it wasn’t even a remote possibility, □□ rushing me off the line. ![]() I have tried every single remedy: uninstalling & reinstalling app, using FIVE different internet networks, using different card, toggling “save card” option, among others. As soon as I input all my card info, it always just freezes and the “Accept & Pay” button doesn’t work. Why is there no option to add a payment option outside of making an actual purchase? I cannot input credit card info on the final payment screen. Non-Functional App, Incompetent Phone Agentss Long Press Shortcut: Long press on the app icon for a shortcut to show your tickets right away.Saved Trips: Save all your favorite trips/trains for quick and easy access. ![]()
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